Free same day ground shipping on most online orders over $65
Most orders placed before 2PM Eastern (Monday - Friday) will be shipped the same day.
Does not apply to oversize or overweight items.
Some rural addresses may also take longer due to carrier limitations.
In the case of orders requiring additional needs (i.e: address discrepancies, processing issues, suspected fraud), we will email and/or call you as soon as possible.
To expedite shipping please respond to these attempted contacts, else your order may be delayed or cancelled.
These orders needing additional attention will be shipped as soon as the issue is resolved.
- Free shipping is available through domestic standard ground shipping on most items that meet dimensional weight requirements. Generally, under 15lbs and with dimensional weight (L x W x H divided by current UPS DIM factor) meeting billable weight requirements.
- Some items, due to their size or weight, may exceed dimensional weight calculations and will be subject to shipping fees. This will be notated in the item's description.
- Oversized and overweight items excluded. Additional shipping charges will apply for these items. (if applicable you will be contacted via phone regarding additional shipping charges) (e.g. Saddles, Trunks, Mounting Blocks, Large Buckets/Supplements, etc)
- Free insurance on domestic standard shipping for the first $100
(additional insurance can be added upon request for $1 per $100 of insurance added - please make request in notes section during checkout) - This offer is only valid for the Contiguous 48 States.
- Shipments outside of the Contiguous 48 States may be subject to extra delivery fees and longer transit times. Customers will be notified before shipping if additional fees are required or transit times of more than 10 days are expected.
- We do not ship to mail-forwarding services.
- We offer free returns on most items over $50.
GROUND SHIPPING RATE CHART |
||||
| Total | Domestic Ground Shipping | |||
| $0.00 to $25.00 | $9.95 | |||
| $25.01 to $50 | $11.95 | |||
| $50.01 to $65 | $14.95 | |||
| $65.01 or More | FREE | |||
| Overnight Shipping Chart | ||||
| Weight Low Value | Weight High Value | Overnight Shipping | ||
| 0 LBS | to | 15 LBS | $75.00 | |
| >15 LBS | - | - | Quote 1-800-782-9583 | |
FAQ: Shipping Questions
Q: Which carriers will you use to ship my package?
A: The Tack Room Online ships 99% of their packages via UPS and USPS. In certian instances it may be necessary/convenient to ship via United States Postal Service/Post Office. All customers receiving orders shipped by UPS will receive and email tracking number to track their package in route and will also receive a confirmation upon delivery. Option may be available through United States Postal Service while in route.
Q: Why does it say my order was canceled or changed?
A: The are multiple reasons why an order may say canceled or that it has been changed. These reasons may include product being out of stock, invalid payment information (address verification "avs" or security code "cvv" invalid or does not match the card holders information on file with the processor), requested response via phone or email regarding order is unanswered, or any edit to the original order (this would be adding/removing an item from an order or any other form of editing that would require a change to the original order). If you receive this message or any other message via email regarding your order, you may call us at 800-782-9583 to receive more information about the change. The Tack Room Inc. reserves the right to make a change or cancel the order at any time. By placing an order with us, you agree to this policy and all other policies associated with The Tack Room Inc. and the policies associated with the website tackroomonline.com.
Q: When will my package be ready for shipment?
A: In most instances, orders received Monday through Friday (excluding holidays) placed before 2PM EST will leave the same day. Orders placed Saturday and Sunday will be shipped on the following Monday. Overnight shipments will arrive by the end of the next day after carrier pickup. 2 Day, and Next Day Air Early AM, and Saturday delivery available upon request. Please call 1-800-782-9583 for a quote.
Q: I need to ship to a different address.
A: It is actually quite common that billing addresses differ from actual shipping addresses. During checkout there is a separate section for billing and shipping address. If sending a gift to someone, enter your information in the billing section and the recipients information in the shipping field. If you would like to leave a message for the recipient please include the message in the notes section during checkout. Please also include information regarding where you would like us to send your receipt. Gift receipts also available.
Note: This will sometimes cause the order to be flagged as fraud if the shipping address is not associated with the card used.
Q: How do I ship to multiple addresses?
A: Immediately after placing your order, please contact us at 1-800-782-9583 to arrange shipment to multiple addresses. It is strongly recommended to leave a note in the notes section during checkout that items will be shipping to multiple addresses. Additional fees will apply.
Q: I have a gate or some other means that may block delivery of my package.
A: All gate codes and any other information pertaining to deliveries should be included in the notes section during checkout. Any additional information will be included on packages for delivery and will aid in your order being delivered successfully.
If you have any questions or concerns please call us at 1-800-782-9583.